May 2025 – Present
Crédito Agrícola
Retail banking operations within a Portuguese cooperative banking group, supporting client service, credit processes, documentation review and regulated banking workflows.
- Managed high-volume daily retail banking operations, including client service workflows, cash handling, treasury activities, ATM-related tasks and safe procedures.
- Supported consumer and mortgage credit processes, including documentation review, financial analysis, affordability assessment and client risk profile evaluation.
- Performed KYC and Customer Due Diligence procedures, supporting compliance with AML/CFT regulations, internal policies and regulated onboarding requirements.
- Reviewed client documentation, onboarding data and account opening requirements, supporting accurate records, operational quality and client data validation.